{"id":4457,"date":"2025-08-07T08:05:03","date_gmt":"2025-08-07T06:05:03","guid":{"rendered":"https:\/\/www.euromat.be\/veelgestelde-vragen\/"},"modified":"2025-09-03T08:44:36","modified_gmt":"2025-09-03T06:44:36","slug":"questions-frequemment-posees","status":"publish","type":"page","link":"https:\/\/www.euromat.be\/fr\/questions-frequemment-posees\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_fc0cc44e height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><nav class=\"g-breadcrumbs us_custom_ec1a1564 has_text_color separator_icon align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/www.euromat.be\/fr\/\"><span itemprop=\"name\">Accueil<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"fal fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>En quoi pouvons-nous vous aider?<\/h2>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Questions fr\u00e9quemment pos\u00e9es<\/h1>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Vous trouverez ci-dessous les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es. La r\u00e9ponse \u00e0 votre question ne figure pas dans la liste ? N&rsquo;h\u00e9sitez pas \u00e0 contacter l&rsquo;une de nos agences. Ou envoyez-nous un message directement via le formulaire de contact.<\/p>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Service<\/h3>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"d86c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d86c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Puis-je demander des conseils sur l\u2019utilisation de la machine?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d86c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Chez Euromat, nos sp\u00e9cialistes sont pr\u00eats \u00e0 vous aider.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w920\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w920\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Puis-je compter sur le service le week-end ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w920\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Oui Euromat fournit un service 24h\/24 et 7j\/7. Nos succursales sont ferm\u00e9es le week-end.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"f9b3\"><button class=\"w-tabs-section-header\" aria-controls=\"content-f9b3\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Quelles sont les heures d&rsquo;ouverture des succursales ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-f9b3\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Euromat est ouvert du lundi au vendredi de 07h30 \u00e0 17h30.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ia81\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ia81\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Puis-je \u00e9galement commander en ligne?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ia81\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Lorsque vous nous demandez une machine en ligne, nous vous contacterons ou ferons un devis imm\u00e9diatement.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"sb28\"><button class=\"w-tabs-section-header\" aria-controls=\"content-sb28\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Comment puis-je demander un catalogue?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-sb28\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Vous pouvez demander votre catalogue (en ligne) via <a href=\"https:\/\/www.euromat.be\/fr\/catalogue\/\">ce lien<\/a>, nous nous ferons \u00e9galement un plaisir de vous le faire parvenir par la poste.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Transport<\/h3>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"j25f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j25f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Euromat organise-t-il le transport ou dois-je r\u00e9cup\u00e9rer et rendre la machine moi-m\u00eame?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j25f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Euromat dispose de chauffeurs qui am\u00e8nent vos machines \u00e0 n&rsquo;importe quel endroit de votre choix moyennant des frais en fonction de la distance. Vous pouvez \u00e9galement rentrer vous-m\u00eame votre machine gratuitement.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y301\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y301\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Le chauffeur peut-il livrer avant 7h30?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y301\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Oui, selon le calendrier, nous pouvons \u00e9galement livrer les produits plus t\u00f4t.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c3b2\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c3b2\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Quels sont les frais de transport?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c3b2\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Les frais de transport d\u00e9pendent de la distance qui vous s\u00e9pare de l&rsquo;un des 5 sites Euromat et comprennent \u00e9galement l&rsquo;installation de la machine ainsi que le chargement et le d\u00e9chargement. Jusqu&rsquo;\u00e0 une distance de 32,5 km, nous facturons un forfait de 78 \u20ac, apr\u00e8s quoi nous facturons 1,40 \u20ac par kilom\u00e8tre. Pour une explication d\u00e9taill\u00e9e, veuillez vous r\u00e9f\u00e9rer \u00e0 nos conditions g\u00e9n\u00e9rales.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>ADMINISTRATIF<\/h3>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"c791\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c791\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Dois-je payer ue caution et quand ou comment celui-ci sera-t-il rembours\u00e9?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c791\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Oui, vous devez payer une caution qui est d\u00e9termin\u00e9 en accord et selon la machine. La caution est rembours\u00e9 sur votre compte.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l816\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l816\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Est-il parfois possible de louer \u00e0 la demi-journ\u00e9e ou pas?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l816\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>C&rsquo;est possible mais vous paierez le tarif journalier.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"AccueilPagesEn quoi pouvons-nous vous aider? Questions fr\u00e9quemment pos\u00e9es Vous trouverez ci-dessous les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es. La r\u00e9ponse \u00e0 votre question ne figure pas dans la liste ? N&rsquo;h\u00e9sitez pas \u00e0 contacter l&rsquo;une de nos agences. Ou envoyez-nous un message directement via le formulaire de contact. Service Puis-je demander des conseils sur...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":26,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4457","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.euromat.be\/fr\/wp-json\/wp\/v2\/pages\/4457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.euromat.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.euromat.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.euromat.be\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.euromat.be\/fr\/wp-json\/wp\/v2\/comments?post=4457"}],"version-history":[{"count":3,"href":"https:\/\/www.euromat.be\/fr\/wp-json\/wp\/v2\/pages\/4457\/revisions"}],"predecessor-version":[{"id":5037,"href":"https:\/\/www.euromat.be\/fr\/wp-json\/wp\/v2\/pages\/4457\/revisions\/5037"}],"wp:attachment":[{"href":"https:\/\/www.euromat.be\/fr\/wp-json\/wp\/v2\/media?parent=4457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}